Measuring The Return On Investment (ROI) Of Employee Retention Efforts At SG Pvt Ltd.

Abstract

SG Pvt Ltd, a large BPM and Digital Transformation company, investigated the financial benefits of employee retention programs. They developed a model that considers costs of recruitment, training, and turnover's impact on customer satisfaction. Their analysis showed that high turnover is expensive, leading to issues like poor hiring decisions and lost revenue. However, investing in employee retention yielded significant returns. For every dollar spent, they saved $3 on recruitment and training, and customer satisfaction increased by 8-10%. This study highlights the value of measuring the financial impact of employee retention programs, allowing companies to strategically invest in initiatives that boost retention and drive business success.