Harnessing ERP for Competitive Advantage: Investigating the Link Between Implementation and Performance Outcomes

Abstract

Enterprise Resource Planning (ERP) systems have emerged as critical tools for organizations seeking to streamline operations, integrate processes, and enhance performance across functional departments. The study specifically examines how implementing ERP systems impacts the realisation of intended benefits, such as operational efficiency, data-driven decision-making, and improved resource utilisation. Using a structured quantitative methodology, data were collected from employees working in organisations that have adopted ERP systems. Statistical analyses, including regression and variance tests, were employed to assess the influence of personal and professional characteristics on ERP-related perceptions and the impact of ERP’s defined role on organisational benefits. Key findings reveal that while most personal and professional demographics do not significantly affect perceptions of ERP implementation or e-governance, factors such as years of service and the nature of the organization’s operations do have a meaningful influence. Moreover, the study finds a strong positive relationship between the strategic role assigned to ERP systems and the benefits realized post-implementation. The research contributes to existing literature by bridging theoretical gaps on ERP-performance relationships and offers practical recommendations for maximizing ERP effectiveness.