Exploring Employees’ Perceptions of AI-Driven HRM: A Study of IT Sector Employees in Delhi NCR

Abstract

This research examines employees' perceptions on the application of Artificial Intelligence (AI) in Human Resource Management (HRM) within the Information Technology Sector in Delhi NCR, Haryana NCR, and UP NCR regions. A questionnaire was designed and distributed among 533 IT employees, which was followed by data analysis through Exploratory Factor Analysis (EFA). The analysis provided four broad areas: Ethical Awareness and Trust, Employee Learning and Human Interaction, Feedback, Criticism, Evaluation and Insecurity, Work-life balance and support. As per the results, perception of AI in HRM is positive in most cases, with emphasis on learning and well-being, while there are concerns over surveillance and job security. The findings have practical implications for the use of AI in HRM, which are ethical and employee-friendly.