Evaluating the Role of Written Communication in Enhancing HR Practices and Employee Outcomes in SMEs

Abstract

This research explores the impact of written communication on organizational effectiveness within SMEs. The study examines how written communication influences clarity, accountability, goal alignment, and overall workplace morale. Utilizing a structured questionnaire with 400 respondents, the research identifies that written communication significantly contributes to understanding company policies, maintaining transparency, and fostering a positive work environment. Results indicate that frequent and clear written communication enhances employee satisfaction and engagement, supports effective decision-making, and aids in goal alignment. The study highlights the necessity for effective written communication practices to ensure operational efficiency and employee retention. The findings emphasize that while written communication is generally effective, addressing challenges such as clarity and perceived time consumption is crucial for optimizing its impact.