Organizational Classification of HR Analytics Maturity: Evidence from Service Sector Organizations in India

Abstract

HR analytics is essential for data-driven decision-making in modern enterprises. Although HR analytics is becoming more important, firms vary in their adoption and maturity. This research classifies Indian service sector firms by analytics capability and supporting organizational elements to assess HR analytics maturity. HR professionals and managers completed a standardized questionnaire for a quantitative cross-sectional study. The service industry, notably healthcare and hospitals, provided 112 valid responders. The study identified homogenous HR analytics-related firms using descriptive statistics, reliability analysis, and cluster analysis. From basic operational use to advanced strategic and predictive applications, the data show diverse organizational clusters for HR analytics maturity. The findings also show that organizational support, technology infrastructure, and data-driven culture improve analytics maturity and organizational outcomes. The report adds to HR analytics literature and helps managers and HR practitioners enhance workforce decision-making by understanding HR analytics adoption patterns.