Impact Of Job Stress On Lecturer’s Performance: The Moderating Role Of Social Support.

Abstract

Job stress is one of the major concerns of the manager due to the increasing complexity of the working environment and job characteristics. However, job stress was studied in the banking sector and hospitals rather than in educational institutes. Therefore, this study aims to investigate the impact of job stress on a lecturer’s performance. The support of students and business partners was supposed to be social support to lecturers while working. A questionnaire was designed by adapting previous research and translating into Vietnamese. The convenience method was applied by sending via Google form to collect the answers from lecturers working in Vietnamese Universities. Among 400 respondents, there were 392 acceptable answers. The data collected was input into Smart PLS to analyze the impact of job stress on the lecturer's performance and the role of social support in the relationship between job stress and the lecturer’s performance. The findings of this study are that job stress negatively impacts a lecturer’s task performance and contextual performance, but job stress has a positive relationship to counterproductive work behavior, and social support plays a moderate role in the effects of job stress on a lecturer’s performance. The study also indicated that student support and business partner support are the factors of social support. The findings of this study contribute significantly to both theoretical understanding and practical application within the support of society in the relationship between job stress and the job performance of lecturers.