Artificial Intelligence On Human Resource Management- Innovation, Challenges And Path Forward

Abstract

The introduction of the Artificial Intelligence (AI) technology has been a revolutionary innovation that has made several industries to sustain and grow in the current market. The implementation of AI in the Human Resource Management (HRM) has brought many positive changes to the system. Most of the studies demonstrated the benefits of implementing the AI based HRM process in the organization. Nonetheless, they failed to illustrate the prevailing HRM challenges which affects the organization and employees’ performance. In this regard, this research is focused on conducting an empirical study on the impact of the AI in HRM system. The employees from different organizations and sectors of Hyderabad city in Andhra Pradesh were identified as the population for study and were presented with a survey questionnaire. The correlation test and one-way ANOVA tests were performed through the SPSS software package to validate the results. The outcome of the study identified that the possibility of errors and delay in attendance and salary management without AI assistance, replacement of manual work of HR management with AI-based applications has made the work simpler, and organizing activities for employees to maintain work-life balance through AI-based systems. Thus, the study concludes that the implementation of the AI-based tools for the HR management system is preferred and practiced by most organizations. The present study contributes in depicting the significance of AI driven HRM process in a non-IT organization. The AI-based HRM system effectively handles the salary and appraisal process of the employees which in turn simplify the recruitment and documentation process.