Integrating ISO Standards Into Total Quality Management For Enhancing Organizational Excellence

Abstract

The purpose of this study is to look into the impact of integrating ISO 9000 and total quality management (TQM) on the operational performance of manufacturing organizations and their journey to enhancing organizational excellence.

Design/methodology/approach – This paper studies the commonness between  ISO 9000 standards and total quality management (TQM). The article investigates the ISO 9000 standards' utility and capabilities as a starting point for TQM.

Findings – Integrating ISO 9000 with TQM improves plant performance, including quality management, inventory management, time-based performance, and competitiveness, leading to faster progress.

Research limitations/implications –Resent studies are barely available on this topic.

Practical implications – The study's findings have significant consequences for academics and practitioners. The results obtained suggest that ISO 9000 and TQM are complementary, rather than substitutes.

Social implications – Just as established Companies prioritize quality as a competitive advantage in global markets, SME’s should do the same.

Originality/value – This article explores how ISO 9000 and TQM work together to improve operational performance.