Impact Of Knowledge Management Awareness on Administrative Innovation in The Employees Of Jordanian Telecom Company "Orange"

Abstract

This study aimed to identify the impact of knowledge management awareness represented in (knowledge management assets, knowledge management benefits, knowledge management processes) on administrative innovation represented in (sensitivity to problems, fluency, flexibility, ability to analyze) in a Jordanian telecom company "J T C" (Orange). In order to achieve the objectives of this study, the researchers developed a questionnaire that was distributed to a simple random sample consisting of (15%) of the total number of employees working in "J T C", Orange. Statistical analysis was conducted on (192) questionnaires, with a rate of (75%) of the total number of questionnaires that were distributed. using appropriate statistical methods. Results: there is an impact of knowledge management on administrative innovation the Jordanian telecom Company (Orange). The study recommended the necessity of continuing to enhance the assets of knowledge management that contribute to the development of knowledge and technology used in the J T C, Orange.