Quality Performance Measurement Practices InIndian Manufacturing Companies

Abstract

This paper presents the findings from a survey on the methods used by Indian manufacturing enterprises to monitor quality performance. The study assesses quality performance measures in Indian manufacturing enterprises from both a financial and non-financial perspective. The study's two main conclusions are that company managers believe non-financial measurements are more effective than financial measures, and manufacturing enterprises use non-financial measures more frequently than financial measures. The methodology of the study is a postal questionnaire survey, conducted with the top 100 industrial enterprises in India.