"Human Resource Practices And User Satisfaction In Selected Public Libraries Of Kashmir"

Abstract

This study investigates the relationship between human resource practices and user satisfaction in selected public libraries of Kashmir. Public libraries serve as crucial access points for information, learning, and community engagement. The quality of services they offer is deeply influenced by the effectiveness of their human resource management (HRM). This research aims to assess how HR practices—such as staff recruitment, training, motivation, and professional development—affect the satisfaction levels of library users.
Using a mixed-methods approach, data were collected from library staff and users across selected District public libraries in districts including Srinagar, Anantnag, Pulwama, Budgam and Baramulla. Surveys were conducted to evaluate HRM dimensions and user feedback on service quality, staff behaviour, resource accessibility, and overall library experience.
The findings reveal that libraries with better-trained, adequately staffed, and professionally managed personnel tend to offer higher quality services, leading to greater user satisfaction. However, several challenges were also identified, including staff shortages, limited training opportunities, and lack of performance appraisal systems.
The study concludes that strengthening human resource practices can significantly enhance user satisfaction in public libraries. It recommends policy-level reforms, increased investment in staff development, and the implementation of user-centric service models to revitalize the role of public libraries in Kashmir's socio-educational landscape.