Healthcare Staff Training And Performance To Improve Service Quality

Abstract

In the case of hospital administration, there is a significant investment in technological adaptation and human resource training. Patient happiness contributes to the public's approval of healthcare institutions. Given the preceding, the healthcare business must assess its employees' skills and degree of performance in carrying out services and operational tasks. The current study examines the efficiency of healthcare employees, primarily administrative and non-technical, based on digital training provided. This study's population included nurses, administrative personnel, pharmacists, and a population of frontline healthcare professionals other than practitioners. The study's findings suggest that healthcare workers improved their confidence and performance after receiving technology-related training, which is essential in the healthcare industry. They did, however, show a lower degree of anxiety after completing the technology-related training. Thus, training programs can be viewed as motivating factors that significantly impact service quality.