SHREYA PRASAD; DR. GAURAV BATHLA. Examining The Awareness Level Of Customers Towards CRM Initiatives Taken By Hotels In Delhi NCR (India). Educational Administration: Theory and Practice, [S. l.], v. 30, n. 5, p. 14875–14880, 2024. DOI: 10.53555/kuey.v30i5.7787. Disponível em: https://www.kuey.net/index.php/kuey/article/view/7787. Acesso em: 16 sep. 2025.