DR. SUMAIRA SHAMOON; DR. FATIMA SULTANA; TAHIRA MURTAZA; DR. ARFA TAYYAB; SHAHANA SHAMOON. Customer Citizenship Behavior And Service Recovery Strategy: Mediated Model Of Ai-Enabled Crm Technology. Educational Administration: Theory and Practice, [S. l.], v. 30, n. 4, p. 11040–11047, 2024. DOI: 10.53555/kuey.v30i4.8850. Disponível em: https://www.kuey.net/index.php/kuey/article/view/8850. Acesso em: 18 sep. 2025.