Sanjeev Kumar Attri, Dr. Praveen Kumar Pandey, and Dr. Ashok Kumar Upadhyay. “Measuring Service Quality In University Library Of Upes: A Servqual Analysis”. Educational Administration: Theory and Practice, vol. 30, no. 9, Sept. 2024, pp. 1138-46, doi:10.53555/kuey.v30i9.10363.