Ruchi Sharma, Raghav Singh Rawat, and Surya Rashmi Rawat. “Factors Affecting Customer Satisfaction In Online Shopping: An Analysis Of Convenience, Trust, Service Quality, Privacy, And Security”. Educational Administration: Theory and Practice, vol. 30, no. 1, Jan. 2024, pp. 2028-3, doi:10.53555/kuey.v30i1.6842.