Anil Kumar, Dr. Subhabaha Pal. Empirical Investigation Of The Influence Of Service Quality And Physical Attributes On Customer Delight And Loyalty In Indian Five-Star Hotels. kuey [Internet]. 2024 May 21 [cited 2025 Sep. 18];30(5):12928-32. Available from: https://www.kuey.net/index.php/kuey/article/view/5615