Role of Quality Management System in improving Organisational Productivity - an empirical study on Manufacturing SMEs in the state of Kerala

Abstract

This empirical study sheds light on the crucial role of Quality Management Systems in enhancing the productivity of Manufacturing SMEs in Kerala. By implementing ISO 9001 standards, providing employee training on quality management, fostering leadership commitment to quality improvement, utilizing TQM principles, investing in quality control tools and technologies, involving employees in quality initiatives, continuously monitoring metrics, managing supplier quality practices effectively, using quality management software systems, collecting feedback from customers and stakeholders regularly, as well as conducting routine audits and assessments - organizations can significantly improve their operational efficiency and overall performance. It is evident that a robust Quality Management System not only ensures compliance with standards but also drives continual improvement and sustainable growth for small and medium-sized enterprises in the manufacturing sector.